This course provides a comprehensive overview of the Standard Operating Procedures for the DTA Front Desk Officer. It is designed to equip staff with the essential skills and knowledge to serve as the school's professional and welcoming first point of contact, ensuring every interaction reflects DTA's high standards.
Key Course Modules
First Impressions & Communication: Learn how to create a positive initial experience through professional greetings, phone etiquette, and effective communication skills.
Admissions & Client Conversion: Master the step-by-step process of guiding prospective parents from initial inquiry to final enrollment, utilizing the DTA software to manage the client journey.
Operational Management: Understand protocols for managing visitor access, handling incoming calls, and using communication tools like Google Calendar to ensure proactive engagement.
Issue Resolution: Learn how to efficiently manage and log complaints, handle forgotten items, and resolve day-to-day challenges with professionalism and empathy.
Professional Conduct: Adhere to key policies regarding punctuality, dress code, confidentiality, and professional behavior to uphold the school's reputation.